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Return Policy

Return, Replacement & Check Warranty Policy

At 5G Store, we carefully check products before dispatch to ensure they are in proper working condition. However, if you experience any issues with your device, we offer a straightforward 7-day check warranty.

Please read our policy carefully before placing an order.

1. 7-Day Check Warranty

  • All products come with a 7-day check warranty starting from the date of delivery.
  • We carefully inspect and test products before dispatch.
  • If a product has a manufacturing fault or technical defect, we will replace it free of charge.
  • For defective products, the customer is responsible for one-way shipping charges, while 5G Store covers the other side of shipping.
  • The product must be returned with its original packaging and included accessories.

2. Returns & Changes with 20% Deduction

We understand that sometimes a product may not meet your expectations. Returns or exchanges for the following reasons are accepted with a 20% deduction from the product price:

  • Change of Mind: You simply don’t like the product or change your mind after purchasing.
  • Speed-Related Issues: You are not satisfied with the internet speed.
  • Network Issues: You experience weak signals, poor coverage, or network-related problems in your area.
  • Wrong Product Selection: You ordered a device that is not compatible with your network or requirements.
  • Personal Preference: The product does not meet your expectations or preferences.

The remaining amount will be refunded, or you can choose another product by adjusting the price difference where applicable.

3. Network Compatibility & Internet Speed

  • Internet speed and signal strength depend on your network provider, location, coverage, and network conditions.
  • Slow internet speed or poor signals are not necessarily product defects.
  • Customers are advised to check network compatibility and supported frequency bands before placing an order.
  • Please ensure that the selected device supports the frequency bands used by your network provider.

Returns or exchanges due to network compatibility or speed-related dissatisfaction are subject to the 20% deduction.

4. Product Appearance & Images

  • Product images displayed on our website are for reference purposes.
  • Actual product appearance, packaging, or minor design details may vary slightly from the displayed images or titles.
  • Such minor variations do not qualify as product defects.

5. Return & Replacement Conditions

  • Return or replacement requests must be submitted within 7 days of delivery.
  • Products must be returned with their original packaging and included accessories.
  • Products damaged due to misuse, physical damage, unauthorized repairs, or improper handling are not eligible for free replacement.
  • All returned products will be inspected by our team before approval.

6. Refunds

  • Approved refunds will be processed after the returned product has been received and inspected.
  • For eligible defective products, no product-price deduction will apply.
  • For change-of-mind, speed-related, network-related, or wrong-product returns, a 20% deduction will apply.

7. Contact Customer Support

For return, replacement, or warranty-related assistance, contact our support team:

Our team will guide you through the return or replacement process.

Thank you for choosing 5G Store!