Return Policy
Return & Replacement Policy
At 5G Store, we are committed to your satisfaction and provide a straightforward return and replacement process. Please review our policy details to understand your options.
Countries & Policy
- Countries: Pakistan
- Policy URL: https://5gstore.pk/return-policy/
Returns & Exchanges
We accept returns and exchanges for defective products. If your product has a fault, is broken, or does not work as expected in your area, you may return it for a full refund or exchange, slow speed is not a device fault
Eligibility for Return or Replacement
You may return or request a replacement for your device if:
- Defective Product: The device has a fault or defect upon arrival.
- Damaged Product: The device arrives broken or damaged.
Return Window: You have a 3-day window to request a return or exchange from the date of delivery.
Return & Refund Process
- Initiate a Return: To start a return, contact us within 3 days of receiving your device. Provide order details, a description of the issue, and photos if the device is damaged.
- Return Label: Return shipping is the customer’s responsibility. Please mail the device to our address, which our team will provide when you contact us.
- Refund Processing: Refunds are issued within 3 business days after we receive and inspect the returned device. Full refunds are provided if the return criteria are met, with no restocking fees.
- Refund Method: Refunds will be made via your original payment method (JazzCash, EasyPaisa, Bank Transfer, etc.).
Exchange & Replacement Options
- Exchanges: If you’d like to replace your device with a similar or alternative model, please contact our support team to arrange the exchange.
- Upgrades & Downgrades:
- Higher-Priced Device: Pay the difference if you select a more expensive model.
- Lower-Priced Device: If your new device costs less, we’ll refund the difference.
Change or return with Deduction:
- Non-Returnable Conditions: Devices damaged due to misuse or unauthorized repairs, items returned after 3 days, and devices missing original packaging and components are not eligible for return or exchange.
- Network Incompatibility: The device does not function with your area’s network.
- Slow Speed : Slow speed is not a device fault but network issue so if return or change about 20% deduction will be held.
- 20% deduction will be held if you dont like product , get slow speed or get service related issues or simply you dont like the product.
- Not compatibe bands: always choose product that have also bands of your network you are using.
Contact Our Support Team
For any queries regarding returns, exchanges, or refunds, please reach out to our Customer Support team:
- Phone: 03006060020 / 03127066666 whatsapp
- Email: info@5gstore.pk
- WhatsApp: Click the WhatsApp button on our website for instant support.
We are here to help make your shopping experience smooth and worry-free. Thank you for choosing 5G Store for your internet device needs!
